Incident Manager

Create incident items in tracking program (Response Tracker) when an incident occurs at a client’s
property (mainly water damage, trauma clean-up, fire, etc..) and manage regular data input
throughout the duration of the project.
Communicate with vendors, as needed, to maintain regular project updates.
Assess updates and determine if additional response by FACS is warranted based on set criteria.
Manage project logs and monitor project flow by tracking proposals/authorizations, issuing
follow-up notifications with FACS team and clients as needed.
Upon receiving signed authorizations, schedule projects with Project Managers and prepare
project document, PIF/POS.
Assist in recording assessment notes and laboratory results and in preparing and reviewing reports
to be issued to clients.
Pending approval, issue completed reports to clients in a timely manner following project
completion.
Assist in development, critical review, and implementation of new methods and procedures for
EH&S program development

Knowledge normally acquired through the first two to three years of college, such as an associate’s
degree in science, business, communication, or a related field, or an equivalent combination of
education and experience.
Credentialed and/or knowledge of Institute of Inspection, Cleaning and Restoration (IICR).
Two years of property restoration experience or similar trade.
One year of related and progressively more responsible or expansive work experience in project
coordination and monitoring.
Problem solving skills related to projects and incidents, ability to maintain confidentiality of
information.
A team player with customer service orientation whose strengths include organizational skills,
attention to detail, and excellent interpersonal skills.
Experience with Microsoft Office Suite products.