Job Responsibilities:

The Client Services Representative is responsible for maintaining successful relationships, creating new project opportunities with our clients and presenting the company to potential clients at industry trade shows and events. They will be responsible for the following:

  • Build consistent and ongoing relationships with clients measured by securing new opportunities for FACS services within client base
  • Introduce potential clients to the company and service lines provided
  • Identify needs within existing clients and either expand current services or introduce new service lines
  • Create project opportunities by cultivating strong relationships with existing and potential clients
  • Engage Regional Sales Manager and/or FACS Industry Expert as required to present and secure proposal to client
  • Research accounts, identify key players and generate leads by establishing contact with clients
  • Prepare or assist in preparation of project proposals, presentations, etc.
  • Follow up regularly with client post-project, ensure customer satisfaction and pursue ongoing business partnerships
  • Collaborate and interact daily with Sales Team and Project Managers
  • Attend weekly Sales Team Meetings

Requirements:

  • Minimum of 3 years in a customer service, inside sales, or sales support role
  • Experience or knowledge of sales and relationship-building techniques a plus
  • 4-year college degree preferred
  • Exceptional interpersonal and communications skills—both verbal and written—with the ability to build genuine rapport easily
  • Strong organizational skills with the ability to handle multiple clients and opportunities
  • Strong computer technical skills with the ability to learn new programs easily
  • Working knowledge of Microsoft Excel, Word and PowerPoint
  • Experience using SalesForce or other CRM a plus

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